Return & Refund Policy
Last updated: October 1, 2026
Business Information
Brand: Arvelori
Company Name / Trademark Owner:
Operated by Hefei Xinruo International Trade Co., Ltd.
Business Owner: Zhang Ning
Business Address:
Room 1412, Anxing Building, No. 108 Tongling North Road,
Tongling Road Subdistrict, Yaohai District,
Hefei, Anhui Province, China
Email: service@arvelori.com
Phone: +86 138 0551 7394
Website: arvelori.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
Arvelori is owned and operated by Hefei Xinruo International Trade Co., Ltd.
A clear framework for shopping with Arvelori: what to expect from your order, how we support you, and the rights and responsibilities that apply.
Thank you for shopping with Arvelori. We want you to feel confident and satisfied with your purchase. This Return & Refund Policy explains our return eligibility, return process, refund procedures, and related terms.
Arvelori is operated by:
Hefei Xinruo International Trade Co., Ltd.
Address:
Room 1412, Anxing Building, No. 108 Tongling North Road, Tongling Road Subdistrict, Yaohai District, Hefei, Anhui Province, China
Email: service@arvelori.com
Phone: +86 138 0551 7394
1. 180-Day Return Period
We offer a 180-day return period starting from the date your order is delivered.
Customers may request a return within 180 days after receiving their order if the product meets the return requirements outlined below.
To begin a return request, please contact our customer service team before sending any items back.
Email:
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
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The return request must be submitted within 180 days from the delivery date.
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Items must be unused, unworn, and in original condition.
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Products must include original packaging, accessories, and included parts when applicable.
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Customers must provide the order number or other proof of purchase.
Items returned without prior approval may not be accepted.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
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Products that have been used, washed, damaged, or altered after delivery.
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Items returned without original packaging when packaging is required.
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Customized or personalized products.
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Clearance or final-sale items clearly marked as non-returnable.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
4. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Email our customer service team:
Please include:
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Order number
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Product name
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Reason for return
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Photos or videos if the product has defects or damage
Step 2: Receive Return Approval
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return authorization.
Step 3: Send Back the Product
After approval, please carefully package the item and ship it according to the instructions provided by our customer service team.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, incorrect, or materially different from its product description, please contact our customer support team with your order number and clear photos of the issue.
We will review your request and provide an appropriate resolution, which may include a replacement, refund, or return. If a return is required because of our error or a defective item, we will cover the reasonable return shipping costs.
Customer preference returns
For returns due to personal preference, incorrect selection, or change of mind, customers may be responsible for return shipping costs unless otherwise approved by our customer service team.
6. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be issued to the original payment method used during purchase.
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Refund processing will begin after return approval.
Please allow:
5–10 business days
for the refund to appear in your account depending on your payment provider.
7. Partial Refunds
Partial refunds may be considered in situations including:
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Items returned with missing parts or accessories;
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Items showing signs of use or damage caused after delivery;
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Items not meeting the return requirements.
The final refund amount will be determined after inspection.
8. Exchanges
If you would like to exchange an item, please contact us at:
Exchange requests are subject to product availability.
9. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us within a reasonable period with:
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Order number;
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Photos showing the issue;
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Description of the problem.
Our team will review your request and provide assistance.
10. Cancellation Requests
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
11. Return Address
For approved returns, please contact our customer service team to receive the correct return instructions and return address.
Do not send returns before receiving confirmation from our support team.
12. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Arvelori Customer Service
Email:
service@arvelori.com
Phone:
+86 138 0551 7394
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Company:
Hefei Xinruo International Trade Co., Ltd.
Address:
Room 1412, Anxing Building, No. 108 Tongling North Road, Tongling Road Subdistrict, Yaohai District, Hefei, Anhui Province, China